Order Cancellation Policy
This policy explains how to cancel an order placed with Spill Safe Storage, both before and after it has been dispatched. Nothing on this page affects your statutory rights as a consumer under UK law. For returns of goods you have already received, see our Refund Policy.
Cancelling before dispatch
If you change your mind after placing an order, contact us as soon as possible and we will do our best to stop the order before it is dispatched. Email sales@spillsafestorage.co.uk or call +44 1282 270214 with your order number.
If we are able to cancel the order before it has been dispatched, we will cancel it in full and refund everything you have paid, including the delivery charge, to your original payment method.
Orders placed before 2:00pm on a working day are normally handled within 1–2 working days, so please contact us quickly if you wish to cancel. Once an order has been dispatched we may not be able to stop it, and the cancellation will then be handled under your 14-day right to cancel below.
Cancelling after dispatch — your 14-day right
If you are a consumer, you have the right to cancel most orders within 14 days of receiving the goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You then have a further 14 days to send the goods back to us.
To cancel, email sales@spillsafestorage.co.uk with your order number and tell us what you would like to return. We will send you a returns form and the return address.
Where you cancel under this right, we will refund the price you paid for the goods and the standard delivery charge on the original order. Unless the goods are faulty, not as described or not what you ordered, you are responsible for the cost of returning them to us. Full details of returns and refunds, including timescales, are in our Refund Policy.
If we cancel your order
Occasionally we may be unable to fulfil an order — for example because an item is out of stock, or a price or description was listed in error. Placing an order is an offer to buy, and a contract is formed only when we send you an order confirmation email. If we cannot accept your order, we will contact you and offer you the choice of proceeding at the correct price or cancelling for a full refund.
Items that cannot be cancelled once opened
Some items cannot be returned once opened for health, safety or hygiene reasons — for example sealed absorbents, chemicals and personal protective equipment where the seal has been broken. This does not affect your rights if the item is faulty or not as described.
Contact
| sales@spillsafestorage.co.uk | |
| Telephone | +44 1282 270214 |
| Hours | Monday to Friday, 08:30 – 17:00 UK time |
Spill Safe Storage, a trading name of Express Matting Services Ltd. Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom. Registered in England and Wales, company number 07000887. VAT registration number GB987256073.